Crisis Communications

CRISIS MANAGEMENT CASE STUDY | WHAT IS INVOLVED IN SOCIAL CUSTOMER CARE FOR A 1 IN 2000 YEAR FLOOD?

This is probably the sixth or seventh provincial emergency we’ve been through, while also supporting smaller events on a regular basis (vehicle crashes, avalanche control, weather events) so the strategies and tactics you see above are ones we incorporate all the time.

CRISIS MANAGEMENT CASE STUDY | WHAT IS INVOLVED IN SOCIAL CUSTOMER CARE FOR A 1 IN 2000 YEAR FLOOD? Read More »

Reopening After Covid 19 Blog Post Image

Reopening & Rebounding After COVID-19, Who’s Got the Answers?

The short answer is nobody has all the answers. But after reflecting on my week of work and Ireland’s roadmap for reopening Ireland I was inspired to write down my thoughts. I spent this week working with two sides of COVID-19 life. 46 public health officials from Ireland and the UK ended my two-week digital

Reopening & Rebounding After COVID-19, Who’s Got the Answers? Read More »

COVID 19 Crisis Comms Conversations FB

COVID-19 Crisis Communications Conversations

Right now, over 200 countries, thousands of national and federal governments and tens of thousands of public sector agencies are experiencing a global pandemic of novel coronavirus. With no pharmaceutical intervention for COVID-19, it is vital that organisations prioritise crisis communications plans to ensure their citizens are informed, single sources of truth are identified and information is

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