In this blog, I outline five essential crisis management steps. One bad review can quickly snowball, leaving all of your fans with a bad taste in their mouths when they think about your business. If you're in the middle of a PR crisis, it's important that you handle it correctly.
In this episode, the first of 2018, JSB chats to Kathryn Mason - PR agency owner and digital PR practitioner - about how PR departments need to evolve into digital newsrooms.
Do you have a digital PR crisis communications plan in place? Download our FREE infographic to find out what you should do in the first hour.
I delivered a one-day masterclass in Online PR in Galway City in collaboration with Irish Blogger Agency attended by 15 business owners and marketers.