In this blog, I outline five essential crisis management steps. One bad review can quickly snowball, leaving all of your fans with a bad taste in their mouths when they think about your business. If you're in the middle of a PR crisis, it's important that you handle it correctly.
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In this episode, the first of 2018, JSB chats to Kathryn Mason - PR agency owner and digital PR practitioner - about how PR departments need to evolve into digital newsrooms.
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Do you have a digital PR crisis communications plan in place? Download our FREE infographic to find out what you should do in the first hour.
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I delivered a one-day masterclass in Online PR in Galway City in collaboration with Irish Blogger Agency attended by 15 business owners and marketers.
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