In this episode, I discuss Digital Transformation with Alex Aiken - Executive Director of Communications in the UK Government. I give shoutouts to three digital communications wins for the UK Government and discuss why I think digital transformation is painful for the public sector.
Your first negative social media comment can be a surprisingly emotional experience and it's not uncommon to feel like fighting the commenter or trying to get the comment deleted. Don't! In this blog post, JSB outlines her key tips on how to handle negative social media comments.